Tag Archive tawk

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Live support tool : Tawk.to

Amazing live online shops & webpages tool:

A lot of searching on the web and I found a free and easy to use wordpress plugin to support online chat and more functions that include visitor stats and support tickets.

Most of the live online support chats charge money for the same functions and could even have less functions than tawk.to

We recommend using tawk.to to any wordpress user.

Link: https://www.tawk.to/features/

 

 

Rich in Features and still 100% FREE !

 

All the premium features you would expect, just without the price tag! There is no ‘premium’ version, just one version for everyone, with nothing to pay. Ever.

#free  #tawk.to #Plugin #wordpress #support #Livechat

Custom Widget
Modify the Size, Colors, Position and Content of the visitor widget to suit your website.

You can even customize the widget to suit your language!

Chat History
View a complete history of every chat you and your team have had. Your transcripts are stored indefinitely and you can delete them at any time.

Automated Triggers
Triggers allow you to set automated messages based on multiple conditions, like time, visiting a specific page, or performing a certain action etc.

Shortcuts
Save time by answering frequently asked visitor questions with shortcuts. Shortcuts are a major time saver, and they allow you to share recommended messages or answers with new members of your team.

e.g. Instead of typing “Hello, welcome to our website, how can we help?” you could create a shortcut that is simply /hello

Multiple Agents
tawk.to is an agent centric application, as opposed to company centric. What this means, is that every agent is an administrator of their own account and can be invited to share multiple different ‘sites’ or ‘pages’.

You can add an unlimited number of agents!

Aliases
You can have multiple aliases, so you can answer each chat with whichever name you like. Each alias can also have its own profile picture, work title etc.

Departments
Create different Departments for your team, and assign different agents to each. Eg: Have the sales team answer sales related chats, and the IT team answer technical support chats.

Manage Sites
Add multiple different widgets to as many websites as you like, so you can track where all your chats are coming from. Log in to one dashboard, and answer on behalf of many different sites.

tawk.to is an Agent Centric application, so every agent has their own account and can share ‘sites’ with one another. Sites have their own customization settings and can have an unlimited number of customizable widgets.

Custom Pages
If you don’t have a website you can create custom Pages (eg: tawk.to/YourBrand), share the link and then start accepting chats instantly. You can create as many Pages as you like!

Visitor Monitoring
Track and monitor the visitors on your website in real time, watch as they navigate from page to page within your site. Gain key insights in to visitor behavior, and track their geographic location, return visits and much much more.